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Situation/ Team

System: OpenTalk was developed with a completely new architecture that reflects the current state of security, authentication, encryption, scalability and flexibility – in other words, a state-of-the-art architecture from the 2020s.
Brand Story: OpenTalk is a modern, secure, European-focused video conferencing solution designed with a strong emphasis on data sovereignty, privacy, and productivity—empowering organizations to collaborate with GDPR confidence and individual control.
Problem Statement: The company has already launched a service page and a functional software interface, but is seeking improvements to the dashboard UI. These adjustments require a thorough evaluation from a user experience perspective to identify usability issues to establish a clear, focused user flow.
Brand Promise: At its core, OpenTalk positions itself not just as “another meeting tool,” but as a product designed for organizations that require control and Digital Sovereignty over their communication and data.
Assumptions to Test: We want to test our assumptions, Enhancing clarity for first-time users through tooltips or explainer visuals. Segmentation of Features for specific institutions and use cases.