BEFORE WE PROCEED,
A FEW THINGS
YOU SHOULD KNOW
- BEFORE the PROJECT COLLABORATION
- 1. a photo of you together with your ID and the filled-out contract
- 2. a photo of the front of your ID
- 3. a photo of the back of your ID
- 4. a photo of the contract
- Full Stack Services?
- How does the typical project process looks like?
- What do I need to work with you?
- How is your communication processes for meetings and updates on work progress?
- MEETINGS
- COLLABORATION
- CHANGE OF SCOPE
- Right of Withdrawal
- AFTER THE COLLABORATION
- What are the payment conditions?
- INVOICING
- Can I get an offer with a quote?
- "What if I dont like what you designed?"
- Which After-Sale-Service are you offering?
- DELIVERABLES & PAYMENT
- These General terms and conditions needs to be signed
before we start working together !
Berlin, 01.09.2024
Please contact me via Contact form, to explain your project. Furthermore I have a Questionaire you can fill out so that I can narrow down your individual request.
I will follow up on that with a Video introduction to inform you about my work as UI/UX Designerin and will let you know If I'm the right fit for that collaboration.
If your Business is registerd and you agree to work with me please provide relevant Business Informations: (e.g.Business Address, Owner of the Business or Accountant Contact).
To complete the contract for contract partner without registered business, I will need 4 proofs from you. Please print out the contract I provide you, fill it out and sign it. The required photos are:
Please make sure that in the photo with you, all the text on the documents is clearly visible and that your hands are visible while holding the contract. Additionally, your face should be fully visible and facing forward, and your ID card (or passport) should not reflect. Please do not wear a hat and look neutral into the camera, just like on your ID photo. Thank you very much! I‘m looking forward to our collaboration.
I offer the full service cycle of the Design Thinking Workflow: from Discovery, Exploration, Defining Requirements, Creating MVP's and new UI Designs, Brand Designs, Print Colleteral or Websites/Webshops, based on the Agreements of the Discovery. Furthermore I set up User Test and User Surveys and include them as Services as part of the Workflow.
That project Flow is developed into Milestones on my Dropbox Paper or your individual Projektmanagement System (GitLab, Jira..).
A project setup in your Workflow Environment will be charged extra.
You can use my contact form, my project survey or you can book a personal consultation via calendly.
If you book a personal consultation via calendly, you have to make an upfront payment of 120€, we will have a 1 hour focus session to get to know each other, to discuss your requirements and goals.
You will receive a first audit/proposal with an upfront payment from about 1280€ - 5000€ (depending on your Project Size). That Audit will help us in agreeing on a further collaboration and project Milestones.
As my work is based on a design sprint process, I dont offer adjustment phases, the development of your design is a continues process of iteration. Where you decide at what stage you are happy with the result and this could take 1 sprint or take up to 30 sprints.
Best would be, if you already have clarity about the Service you need. If you apply with your Project, please Describe your Problem or Request as detailed as possible and provide a project requirement document (PRD).
You can read through my Workflow here: My Services
Please prepare all your relevant third partee access.(eg. Hosting, Webserver, Google Analytics, Software Collaboration Tools..), or relevant Text Content, Example Designs...and upload them on that shared file system.
We can shedule a Kickoff Meeting/Workshop to define the Scope of Work 1.280€ and I will give you an Onboarding into my Project Workflow.
The official language of communication is German/English.
I have established a solid flow of information and a structure that ensures fast and smooth cooperation via Asana and Dropbox Paper.
Communication initially takes place via email and your access to the Dropbox Paper or Asana project. I use Zoom for weekly meetings.
Before I start working on your project, you will receive detailed instructions and access authorization to my most important communication tools. I make sure you have everything you need to help plan, track progress, and attend recurring meetings. My goal is to ensure transparent communication.
I dont take phone calls, because there is no recording possible which we need to keep track of conversations and agreements. Furthermore I inform you, that I will record all Video Meetings GDPR conform, to use them as documentation and brief to keep track on our agenda. You have to explicitly decline, that you dont want to be video recorded.
What are the deadlines and important meetings within the program?
If you cannot attend a meeting, please cancel that meeting 24h before, otherwise it will be charged in total of 120€. I have to plan ahead and changes affect my workflow.
I see every cooperation as unique. There is no one solution fits all. I have experiences with differen project workflows and I offer you solutions for your individual request.
If there is a change of scope within a Milestone I discovered, I will communicate that upfront. If the projectmanager doesnt disagree, I will continue my work until the end of the Month and will Invoice those deliverables and project outcomes.
In project collaboration, I will point out your obligation to cooperate. I will inform you of the deadlines or change of deadline for acceptance of the individual milestones. You have time to disagree on that within 4 work days.
Changes are inevitable in any dynamic project such as a new development. Still, there have to be some rules to organize the timing and number of changes so I can keep my promises and deliver on time. As I work in Sprints, we can implement a new direction a change in design or requirements for a new Sprint or as part of Improvement in a Backlog. If I already started to work, I will not be able to take redesign requests as part of the same service package.
If the new request matters to you, there are three options:
1- Include this as a replacement for another feature in the service package 2- Add it to the existing service package with additional working hours 3- Book this feature seperately
The right of withdrawal expires, after the services as defined in the Scope (UX Audit, Webdesign, UI Design..) has been fully provided.
For Companies that have only recently been in business or are interested to start a business: must pay 100% (upfront payment min.120€ for an Infocall / 450€ per service day / 1.280€ / 4.500€) for the service in advance.
Established companies with a trading history are either billed once a month if we work on an hourly/dayly basis. In the case of fixed-price projects, a 50% deposit is generally charged in advance
I issue an invoice once a month, usually on or around the 15th of the month.
You can apply with your project Idea using the form on my website and I will get back to you with a project proposal.
I offer you a comprehensive and detailed analysis of your business (design audit 4500€) and help you choose the right service package for your project (discovery call 120€), based on your business goals and budget. Please understand that I cannot accept all inquiries as I absolutely want to make sure that I deliver high quality work and meet deadlines. If I see the potential for a collaboration, but don't have the capacity, I will offer you an alternative date for your project.
I kindly ask you to have look at my portfolio to get an idea about the style and my personal design approach. I also offer Brand Discovery Sessions 1.280€ exl VAT to ideate and explore a tailore made design for your project.
After publishing your project I offer 90min info calls each quartal to gather updates for you websites and to discuss the further development of your brand.
As soon as I delivered Research Papers, or Design Files (as part of the Scope) my Services are fullfilled and I will state the Invoice which needs to be payed within 14 Work days. The Invoice for a Milestone will be issued in the next month after the service took place (or within a current month § 31 USt-DV).
I offer 30min Calls to dicuss the Invoice if needed, within 4 Workdays after Invoicing. Otherwise the Invoice will not be chaned and stated as final.