What you should know woorking with me'
Frequently Ask Questions

FAQs are provided to give clear, concise answers to common inquiries and to help users quickly find the information they need. This section addresses the topics we are most often asked about, covering key details, processes, and practical guidance.

If you do not find the answer you are looking for here, additional support options are available to assist you further.

[] Use the Contact Form

    How to Start a project collaboration?

    Please contact me via Contact form, to explain your project. Furthermore I have a Questionaire you can fill out so that I can narrow down your individual request.

    I will follow up on that with a Video introduction to inform you about my work as UI/UX Designerin and will let you know If I'm the right fit for that collaboration.

    How can I get an offer with a quote?

    You can apply with your project Idea using the form on my website and I will get back to you with a project proposal.

    I offer you a comprehensive and detailed analysis of your business (audit 2.080€ - 4.080€ - 10.080€) and help you choose the right service package for your project (discovery call 120€), based on your business goals and budget. Please understand that I cannot accept all inquiries as I absolutely want to make sure that I deliver high quality work and meet deadlines. If I see the potential for a collaboration, but don't have the capacity, I will offer you an alternative date for your project.

    What is a Full Stack service?

    I offer the full service cycle of the Design Thinking Workflow: from Discovery, Exploration, Defining Requirements, Creating MVP's and new UI Designs, Brand Designs, Print Colleteral or Websites/Webshops, based on the Agreements of the Discovery. Furthermore I set up User Test and User Surveys and include them as Services as part of the Workflow.

    That project Flow is developed into Milestones on my Dropbox Paper or your individual Projektmanagement System (GitLab, Jira..).

    A project setup in your Workflow Environment will be charged extra.

    How does the process look like?

    With a pre-invetsment we start the first Milestones, to gather first findings about the project and overall Collaboration.

    As my work is based on a design sprint process, I dont offer adjustment phases, the development of your design is a continues process of iteration. Where you decide at what stage you are happy with the result and this could take 1 sprint or take up to 30 sprints.

    Please prepare all your relevant third partee access.(eg. Hosting, Webserver, Google Analytics, Software Collaboration Tools..), or relevant Text Content, Example Designs...and upload them on that shared file system.

    How is your communication process?

    The official language of communication is German/English.

    I have established a solid flow of information and a structure that ensures fast and smooth cooperation via Asana and Dropbox Paper.

    Communication initially takes place via email and your access to the Dropbox Paper or Asana project. I use Zoom for weekly meetings.

    Before I start working on your project, you will receive detailed instructions and access authorization to my most important communication tools. I make sure you have everything you need to help plan, track progress, and attend recurring meetings. My goal is to ensure transparent communication.

    I dont take phone calls, because there is no recording possible which we need to keep track of conversations and agreements. Furthermore I inform you, that I will record all Video Meetings GDPR conform, to use them as documentation and brief to keep track on our agenda. You have to explicitly decline, that you dont want to be video recorded.

    How do you handle the Documentation?

    I dont take phone calls, because there is no recording possible which we need to keep track of conversations and agreements. Furthermore I inform you, that I will record all Video Meetings GDPR conform, to use them as documentation and brief to keep track on our agenda. You have to explicitly decline, that you dont want to be video recorded.

    Meeting Cancellation policy?

    I dont take phone calls, because there is no recording possible which we need to keep track of conversations and agreements. Furthermore I inform you, that I will record all Video Meetings GDPR conform, to use them as documentation and brief to keep track on our agenda. You have to explicitly decline, that you dont want to be video recorded.

    If you cannot attend a meeting, please cancel that meeting 24h before, otherwise it will be charged in total of 120€. I have to plan ahead and changes affect my workflow.

    Conclusion of the Contract ?

    A contract and collaboration will be legally binding by signing a written document, to regulate the publishing and rights of use. Email communication and shared Infos are not allowed to use for public presentation without any further agreements upfront.

    Do I have a Right of withdrawel?

    With a pre-invetsment we start the first Milestones, to gather first findings about the project and overall Collaboarzion.

    As my work is based on a design sprint process, I dont offer adjustment phases, the development of your design is a continues process of iteration. Where you decide at what stage you are happy with the result and this could take 1 sprint or take up to 30 sprints.

    How about a Change of scope?

    If there is a change of scope within a Milestone I discovered, I will communicate that upfront. If the projectmanager doesnt disagree, I will continue my work until the end of the Month and will Invoice those deliverables and project outcomes.

    In project collaboration, I will point out your obligation to cooperate. I will inform you of the deadlines or change of deadline for acceptance of the individual milestones. You have time to disagree on that within 4 work days.

    Changes are inevitable in any dynamic project such as a new development. Still, there have to be some rules to organize the timing and number of changes so I can keep my promises and deliver on time. As I work in Sprints, we can implement a new direction a change in design or requirements for a new Sprint or as part of Improvement in a Backlog. If I already started to work, I will not be able to take redesign requests as part of the same service package.

    If the new request matters to you, there are three options:

    1- Include this as a replacement for another feature in the service package
    2- Add it to the existing service package with additional working hours
    3- Book this feature seperately

    What are the Payment conditions?

    With a pre-invetsment we start the first Milestones, to gather first findings about the project and overall Collaboarzion.

    As my work is based on a design sprint process, I dont offer adjustment phases, the development of your design is a continues process of iteration. Where you decide at what stage you are happy with the result and this could take 1 sprint or take up to 30 sprints.

    Are Invoices stated as final?

    As soon as I delivered Research Papers, or Design Files (as part of the Scope) my Services are fullfilled and I will state the Invoice which needs to be payed within 14 Work days. The Invoice for a Milestone will be issued in the next month after the service took place (or within a current month § 31 USt-DV).

    I issue an invoice once a month, usually on or around the 15th, if its agreed upfront (partial payment).