MICRO MEETINGS

[ ux research test ]
MVP imbi app prototype
for micro meetings, 2022

First-of-its-kind spontaneity-focused meet-up model: "Everything happens today" philosophy

Situation

Task

Actions

Results

Heuristic Evaluation of the
Click-Prototype regarding UX experience and UI principles

  • MVP Prototype:
    Evaluate and optimize the user experience of the Imbi social micro-meeting app, in order to increase user engagement, reduce friction, and improve conversion across key user journeys such as onboarding, meeting creation, and user retention.
  • UX Test Goal:
    I was approached in the early Phase of the Product Design of the IMBI App, with the request to "Test the UX Experience of the App". In Terms of Designs Methods to choose we know already, what stage we are and can dive deeper into reframing the objectives of test research desired.
  • Users Need:
    - We assume and create the hypothesis about People, who feel socially out of touch or struggle to meaningfully connect with new people in their area. Traditional meet-up models require planning well in advance—too formal and not suited for spontaneous socializing.

What to Test..?
lets sprint for 5 days to Reframe the project request:

  • There are different qualitative data analysis methods to help make sense of qualitative feedback and customer insights, depending on your business goals and the type of data we want to collect. Putting it in Context its neither a business nor dating intent - its for Users who desire simple, low-commitment ways to meet others solo or in small groups and enjoy shared experiences with social intent.
  • Qualitative data analysis (QDA) is the process of organizing, analyzing, and interpreting qualitative research data—non-numeric, conceptual information, and user feedback—to capture themes and patterns, answer research questions, and identify actions to improve your product or website.
  • UX Brand Audit/ Value Proposition/ How do you improve peoples Life?
    UX Business Audit/ Interview/ Why does that Business Exist?
    UX Product Audit/ Does the brand intent matches its Service Intent?/ Is the Functionality easy accessible?
    UX Usability Audit/ Test Click Flow/ Error prevention and Clossure?

With Stakeholder Interview we define Brand Mission - Vision - Value, What? - Why? - How?

  • First-of-its-kind spontaneity-focused meet-up model: "Everything happens today"
    philosophy sets Imbi apart as Community-driven, low-commitment approach: Emphasizes ease, accessibility, and genuine local connection.
    Mental well-being positioning: Framing physical, social meet-ups as a means to foster wellness and belonging.

Understanding the Brand Purpose and Mission, we can define Emotional benefits to Re-Position the Brand for a better Market fit.

A brand map (or brand positioning map, perceptual map, or brand association map, depending on the context) is a strategic tool that visually represents how a brand is perceived in the minds of consumers relative to competitors. It can offer several benefits across marketing, branding, and business development.

1. Clarifies Brand Positioning: Helps identify where your brand stands in the marketplace based on attributes like price, quality, innovation, or customer service. Highlights how your brand is different from or similar to competitors.

2. Identifies Gaps and Opportunities: Reveals market gaps where consumer needs are unmet. Lets you explore new positioning opportunities or underserved niches.

3. Guides Strategic Decision-Making: Informs brand strategy, product development, and marketing campaigns. Helps ensure alignment between your brand promise and how it is actually perceived.

4. Tracks Brand Perception Over Time: Allows you to monitor changes in perception and compare brand health year over year. Useful for evaluating the impact of rebranding or marketing efforts.

Business Audit and Competitive Analysis to evaluate the Brand Market fit of social Apps.

Evaluate the Brand “Tone of Voice” and overall Design Style

  • Get clarity and actionable steps on what to do next with your product.: Design improvements based on data and feedback, Find where customers face the most friction in your product. Gain new perspectives on user behaviour and what customers value the most. Improve customer retention, activation, happiness, and success Increase the profitability of your product.

Onboarding Audit Screen Flow - How many Steps ?

When conducting a Usability Audit, we can evaluate PAIN POINTS and WOW MOMENTS against usability heuristics, which are agreed-upon UX best practices and specific usability standards. So depending on the context of our product and the level of detail we want to cover, specific key words can be identified and proofed with user test and surveys. As well as pain points and wow moments can be categorized and linked to a specific type of bad or good aspects to evaluate the UX or Brand Design, considering a new Brand Strategy or Re-Design for a specific Market fit.

Prioritise Findings and agree on Next steps for the Product Improvement Roadmap

Defining Personas,
the App could be useful for

In the context of user-centered design, a persona is a detailed and semi-fictional representation of an ideal user of a system. It is a tool used by designers to maintain focus on the user's needs throughout the design process.

I created a hypothesis, that there is an Audience In THE UK MARKET Of young-aged people (18–24 years), and upper age people (50-70 years) who consider using an App to get socially active. But for this Case we focus on the younger once. They would most often use the app SPONTANOUSLY to check if people are near by who would like to hang out together.

With a Content Analysis as a qualitative research method, we examine and quantify the presence of certain words and grafics within its context.

  • Content analysis is a qualitative research method that examines and quantifies the presence of certain words, subjects, and concepts in text, image, video, or audio messages. The method transforms qualitative input into quantitative data to help you draw reliable conclusions about what customers think of your brand, and how you can improve their experience and opinion.
  • For example, you may run a customer survey with open-ended questions to discover users’ concerns—in their own words—about their experience with your product. We analyze and group results based on the emotion expressed in texts.
  • Interpreting customer interviews and survey results to determine user preferences, and setting the direction for new product or feature developments, because we know design is subjective somehow but we can improve clarity and task success. With teh goal to support overall product quality and longterm ROI on the customer LTV.

How might We... ?
Make the Onboarding more socially engaging ?

How might we - make the messaging, about Social Micro Activities, meeting people and friends, more specific? How might we - create a more colourful modern look and feel, which represents young adulth ?

I brainstormed solutions about how to set a brand claim as an affordant, recogniseable marketing slogan - to brand that story of meeting people. Because as new social brand, we want to remembered. With those test versions we can set a starting point for the evaluation process - what works well from long distant ? What creates more interest ? What we desire to achieve? to inform ? or to set a bold messaging? our design decision can just be evaluated considering those questions.

Many young adults use public transportation such as taking the train in order to go to work. Multiple subway advertisments could be used to appeal to these consumers. Strengthen brand perception, trust and interest in the product with a bold marketing claim.

Having a Micro IMBI Meeting
with new friends, going for a Drink or Cinema..?

Meet - Share - Connect,
create Social Micro Meetings

Find your interests in a wide range of activities, or be inspired by the ideas of our community.

The marketing concept was inspired by the research that was conducted prior to the re-creation of the onboarding. Hobbies often bring joy to people in different ways and consumers have different interests. I decided to express this concept in the marketing. The tagline throughout the campaign is “Meet - Share- Connect” which poses the intention to the consumer to pursue hobbies during their leisure time. The advertisements prompt consumers to “Meet - Share- Connect” over activities, meeting new people by using the application. I just wanted to reframe my thought process, suggesting a bold onboarding claim to take it further into a marketing campaign

Refining Brand Messaging and Emotional appeal for Genz-Z and Boomers.

Its a fun way to connect and enjoy sweet Moments no matter which Age. Be inspired and stay inspired by the youngsters and the grannys. Make friends for a life time or just enjoy the moment.

A landing page created to spark interest for the app download.

Key Takeaways from Refining Brand Messaging after User Testing & Brand Audit

1. Validated Core Message Resonance:
The messaging that aligns with customer language, values, and pain points performs best. User testing confirms which phrases, tone, and narratives truly resonate.

2. Revealed Gaps Between Brand Intent and Perception
The brand audit shows where your intended brand identity differs from how audiences actually perceive it. This gap guides necessary realignment in messaging and tone of voice.

3. Uncovered Emotional Drivers:
Testing reveals which emotional triggers—e.g. security, aspiration, simplicity—drive engagement and conversions. These insights shape more human and relatable messaging.

4. Sharpened Brand Differentiation
Audit and competitive analysis clarify your unique selling points (USPs). Messaging is refined to highlight those distinctions clearly and consistently.

5. Streamlined Messaging Hierarchy
Prioritized the most effective brand messages to ensure clarity and focus. Established a clear messaging architecture from headline to CTA.

6. Enhanced Internal Brand Alignment
Refined messaging ensures consistency across teams, from marketing to customer support. Everyone speaks the same language, improving brand trust and recognition.

7. Test,to Improved Audience Segmentation and Personalization:
furtehr Testing would uncover how different segments respond to different tones, benefits, or calls to action. Enables more tailored messaging strategies across channels.

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